报价后如何跟进客户

最近工作上遇到一个问题就是，许多客户在报价后就没有音讯了，可把我愁坏了。这也是其他外贸业务员在开发跟进客户时经常遇到的一个问题，这时我们该如何跟进呢？搜集网络上找到一些前辈们分享的一些跟进经验。

         首先要确认客户是否收到报价邮件，可以用以下模板跟进。

Dear ***,  

Wish you have a nice day!  

May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.  I am waiting for your reply ASAP.

或

Hope you are fine, my friend. I haven’t received any information from your side. My last quotation email is attached to avoid you missing it. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don’t want to lost a good customer like you!  

If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.

 

如果公司开通国际长途或者有充值的skype的话可以在发完邮件后打一个电话询问或者提醒客户。

如果客户还是没有回复可以隔几天在发一次，如果再没回复可以试下以下模板。

I have sent you email many times before but have not received ant reply from you so I am guessing the emails have not reached you.

Could you please drop me a short note if you receive this message and also pls tell me if you have any interest in our products? I don’t want to keep bothering you if you don’t have any interest.

跟踪客户没必要非得要求形式，重要的是内容和跟进的点找准。要死缠烂打但一定不要不停的发，否则引起客户方案，把你拉进黑名单就不好了。